Self-hosted Community
Use the documentation and open-source materials. Community support does not include a guaranteed response time.
Self-hosting pathSupport
Get the right Catalyst support path.
Support depends on how you run Catalyst. Self-hosted users keep full control and use community materials. Managed pilots and dedicated deployments use scoped response expectations agreed before launch.
Managed hosting or paid pilot
Submit a managed intake request with expected nodes, sites, timeline, and constraints so the request can be scoped correctly.
Submit intakeProduction readiness review
For teams evaluating Nebula in production, start with a scoped review of topology, certificates, lighthouses, policies, and runbooks.
View pricingCurrent support boundary
- No public blanket SLA is promised on this page.
- Formal response terms require a dedicated or custom scope.
- Security, compliance, and procurement requests are handled during intake.
- Urgent production work should be attached to a paid pilot or managed engagement.
Need documentation first?
Review setup and operations docs before submitting a managed request.